Booking & Confirmation
We prioritize a seamless and efficient booking process to ensure that clients receive the highest quality service. The following outlines our policies regarding appointment booking and confirmation:
(a) Online Booking Process:
All appointments must be secured through our online Foot Massage Service Form. This convenient digital platform allows clients to select their preferred appointment date, time, and service type, streamlining the scheduling process. Our online system is designed to minimize errors and ensure clarity in the booking process.
(b) Accurate Service Location:
The address entered in the booking form is the sole location for service delivery. It is crucial that clients provide a complete and accurate address to ensure that our practitioners arrive at the correct location. Incorrect or incomplete addresses may result in delays or missed appointments, which can affect both the client’s experience and the practitioner’s schedule.
(c) Confirmation Email:
After successfully booking an appointment, clients will receive a confirmation email detailing the following information:
- Date and Time: The scheduled date and start time of the session.
- Duration: The length of the appointment, allowing clients to plan accordingly.
- Fee: The total cost of the service, including any applicable fees or surcharges.
This confirmation serves as a record of the appointment and helps ensure that both parties are aligned on the details.
(d) Reporting Errors:
If clients notice any errors in the confirmation email—such as incorrect date, time, duration, or fee—they must report these discrepancies within four hours of receiving the confirmation. Prompt communication is essential to avoid misunderstandings and ensure that any necessary adjustments can be made swiftly.
(e) Importance of Communication:
We encourage clients to communicate openly about any questions or concerns regarding their appointment. If there are special requests, specific needs, or changes in circumstances, clients should inform us as soon as possible. Effective communication helps us tailor our services to meet individual preferences and enhances the overall client experience.
(f) Booking Changes:
If clients need to make changes to their appointment after booking, they should do so through the established channels. While we strive to accommodate requests for changes, all modifications are subject to availability and must adhere to our cancellation and rescheduling policies.
(g) Confirmation of Understanding:
By completing the booking process, clients acknowledge that they have read and understood the details outlined in the confirmation email. This acknowledgment helps ensure a clear understanding of the expectations for the appointment and minimizes the potential for confusion.
(h) Client Responsibility:
Clients are responsible for keeping track of their appointment details and arriving on time. By adhering to the specified date, time, and location, clients contribute to a smooth and efficient service experience for themselves and others.
Practitioner Status, Service Scope & Limitations
At Mobile Foot Massage, we are committed to providing high-quality massage therapy services through a team of qualified practitioners. Our services vary based on the practitioner's training and certification. The following outlines the status of our practitioners, the scope of services offered, and the limitations associated with each:
(a) Practitioner Qualifications:
Our team comprises both Registered Massage Therapists (RMTs) and massage therapy students who have completed training at accredited schools. RMTs are fully certified and licensed to practice massage therapy, allowing them to provide a wide range of treatments, including full-body massages and specialized techniques. Conversely, students in training are gaining practical experience and may offer services focused on reflexology and foot treatments.
(b) Student Massage Practitioners:
Sessions conducted by student massage practitioners are provided by individuals who are currently enrolled in recognized training programs for reflexology and bodywork. While these practitioners are knowledgeable, they are not yet licensed RMTs and cannot issue official insurance receipts, diagnose medical conditions, or perform treatments beyond their current scope of training. Clients are encouraged to understand the experience level of students, which may affect the treatment approach.
(c) Service Scope:
- Foot-Only Treatments: Our services include reflexology techniques primarily focused on the feet and, when appropriate, extending to the lower legs up to mid-calf. This specialization ensures that clients receive targeted and effective treatments aimed at promoting relaxation and well-being.
- Full-Body and Leg Massages: Only RMTs are authorized to perform full-body massages or comprehensive leg massages. These treatments utilize a broader range of techniques and are designed to address various muscular and structural issues, providing a holistic approach to client care.
(d) Wellness Orientation:
All services provided by our practitioners are designed with a focus on relaxation and overall wellness. While our treatments can be beneficial for stress relief and general well-being, they should not be viewed as substitutes for professional medical care. Clients experiencing specific health issues or concerns are encouraged to consult with a qualified healthcare provider for appropriate diagnosis and treatment.
(e) Insurance Notice:
Due to the nature of the services offered by student practitioners and the limited scope of treatments (primarily foot reflexology), extended health benefits from insurance providers typically do not cover these sessions. Clients are advised to check with their insurance provider regarding coverage for services provided by RMTs and to understand the limitations of coverage for student-led treatments.
(f) Client Awareness and Consent:
Clients seeking services from Mobile Foot Massage are encouraged to communicate any specific needs or preferences regarding their treatment. By understanding the qualifications of their practitioner, clients can make informed decisions about their care and the services they wish to receive.
(g) Commitment to Professional Development:
Mobile Foot Massage is dedicated to the ongoing training and development of our practitioners. We provide opportunities for students to gain valuable hands-on experience while ensuring that they are supervised and supported by qualified RMTs. This commitment to education enhances the quality of care provided to clients and contributes to the professional growth of our team.

Health Disclosure & Contra-Indications
By booking an appointment, clients agree to disclose any relevant health conditions, including pregnancy, diabetes, neuropathy, cardiovascular issues, or allergies—particularly to essential oils. This information is crucial for ensuring safe and effective treatment. We reserve the right to refuse or modify treatment if any disclosed or observed condition may compromise the client's safety or well-being.
Cancellation & Rescheduling
At Mobile Foot Massage, we understand that circumstances can change, and clients may need to adjust their schedules. However, to maintain the efficiency of our services and ensure that all clients receive the best possible care, we have established the following cancellation and rescheduling policy:
(a) Advance Notice Requirement:
Clients are required to provide at least 24 hours' notice for any cancellations or rescheduling requests. This advance notice allows us to manage our schedule effectively and ensures that our practitioners can allocate their time to other clients who may be waiting for services. By adhering to this policy, clients help support the operational efficiency of our business.
(b) Late Cancellation Fee:
Cancellations made within 24 hours of the scheduled appointment will incur a fee of 50% of the total session amount. This fee reflects the time reserved for the client and compensates our practitioners for their readiness to provide service. It also discourages last-minute cancellations that disrupt our scheduling and can lead to lost opportunities for other clients seeking appointments.
(c) Impact on Scheduling:
Our practitioners work diligently to accommodate all clients within a limited schedule. When a cancellation occurs without adequate notice, it not only affects the practitioner’s time but also means that another client may miss the opportunity for a much-needed session. We appreciate our clients' understanding of how their timely communication can positively impact our ability to serve everyone effectively.
(d) Exceptions for Emergencies:
While we uphold a strict cancellation policy, we recognize that emergencies and unforeseen circumstances can arise. Exceptions may be made for documented emergencies or severe weather conditions at our discretion. Clients must communicate these situations as soon as possible to allow for consideration and potential rescheduling without penalty. However, the burden of proof lies with the client, and we will evaluate each case based on the information provided.
(e) Rescheduling Flexibility:
Clients who wish to reschedule their appointment are encouraged to do so at least 24 hours in advance to avoid incurring the cancellation fee. We strive to be flexible and accommodating within our scheduling constraints, ensuring that clients can find a suitable alternative time for their session.
(f) Client Accountability:
By booking an appointment with Mobile Foot Massage, clients acknowledge and agree to adhere to this cancellation and rescheduling policy. This mutual understanding fosters a professional relationship and ensures that both parties respect each other's time and commitments.
(g) Confirmation of Policy:
Clients will receive a confirmation of this policy at the time of booking. Clear communication regarding cancellation and rescheduling expectations helps prevent misunderstandings and ensures that clients are fully aware of their responsibilities.
(h) Importance of Communication:
We encourage clients to communicate proactively about any potential changes to their schedule. Early communication allows us to adjust our appointment calendar and offer slots to other clients who may need immediate care. This collaborative approach enhances the overall client experience and strengthens our service commitment.
Arrival, Set-Up & Session Timing
Practitioners will arrive at the client’s location approximately 5 to 10 minutes before the scheduled session. This time is necessary for setting up materials, including linens, gloves, oils, and sanitation supplies. This setup time is not included in the booked session duration. The hands-on massage time begins at the scheduled start time. If the client is delayed, the session may still proceed but will end at the originally scheduled time, and the full fee will apply.
Hygiene, PPE & Infection Control
We take hygiene and infection control seriously to ensure the safety and well-being of both our clients and practitioners. Our comprehensive protocols are designed to maintain a clean and safe environment during each session. The following outlines our practices:
(a) Personal Protective Equipment (PPE):
Our practitioners will wear single-use surgical gloves throughout the entire session. This practice helps prevent cross-contamination and protects both the client and the therapist. Gloves will be changed immediately if they become torn, soiled, or contaminated during the treatment. This ensures that high standards of hygiene are maintained at all times.
(b) Cleaning the Treatment Area:
Before any massage oil is applied, the treatment area will be thoroughly cleansed using medical-grade alcohol wipes. This step effectively removes any potential pathogens from surfaces and creates a sanitized environment for the session. All equipment, including the massage chair, footrest, and any tools used during the treatment, will be disinfected to maintain a safe space.
(c) Use of Antiseptics and Anti-Bacterial Solutions:
Depending on the client's allergies and sensitivities, we may use antiseptic or anti-bacterial solutions to further ensure cleanliness. Clients are encouraged to inform us of any allergies they have, particularly to specific antiseptics or disinfectants. Our practitioners will select appropriate products to accommodate these sensitivities while still providing effective infection control.
(d) Cosmetic-Grade Massage Oils:
Only high-quality, cosmetic-grade massage oils will be used during treatments. These oils are free from parabens and artificial fragrances, making them suitable for sensitive skin. Clients with specific allergies or skin conditions are encouraged to communicate their needs before the session, allowing us to select the most appropriate products for their comfort and safety.
(e) Hand Hygiene Protocol:
Hand hygiene is a fundamental aspect of our infection control measures. Practitioners will perform thorough handwashing with soap and water before and after every treatment. In situations where handwashing is not feasible, alcohol-based hand sanitizers will be used to ensure hands are clean and free from contaminants.
(f) Mask Usage:
While masks are not mandatory during treatments, they can be worn upon client request. This option provides an additional layer of safety and comfort, especially for clients who may have concerns about airborne pathogens. Practitioners will respect the client’s wishes regarding mask usage, ensuring that both parties feel secure during the session.
(g) Client Health Disclosure:
Clients are encouraged to disclose any health concerns, allergies, or sensitivities prior to the session. This information is essential for tailoring the treatment to individual needs and ensuring that all hygiene practices align with the client’s health status.
(h) Regular Training and Updates:
Our practitioners receive regular training on the latest hygiene and infection control protocols. This commitment to ongoing education ensures that our team is well-informed about best practices and any new developments in infection control measures. Compliance with health guidelines is rigorously monitored to maintain a high standard of care.
(i) Response to Health Concerns:
If a client exhibits symptoms of illness or has been exposed to contagious conditions, we encourage them to reschedule their appointment. This policy helps protect the health of both clients and practitioners. We appreciate clients’ understanding and cooperation in prioritizing health and safety.
Client Environment Responsibilities
To ensure a safe, comfortable, and effective massage experience, clients are responsible for providing an appropriate environment for their sessions with Mobile Foot Massage. The following guidelines outline specific requirements and considerations:
(a) Cleanliness:
Clients must ensure that the treatment area is clean and free from clutter. A tidy environment not only promotes hygiene but also enhances the overall experience. Practitioners need a space that allows them to operate efficiently and maintain high standards of cleanliness throughout the session.
(b) Smoke-Free Space:
The environment must be smoke-free. Exposure to smoke can be harmful and may cause discomfort for the practitioner and other clients. A smoke-free atmosphere is essential for maintaining a fresh and healthy environment conducive to relaxation and well-being.
(c) Adequate Space:
Clients should provide a designated area that can comfortably accommodate a massage chair and footrest. There should be sufficient space for the practitioner to move freely around the treatment area without obstacles. Ideally, this area should be quiet and private to allow for undisturbed relaxation.
(d) Stable Flooring:
The flooring in the treatment area should be stable and safe. Uneven or slippery surfaces can pose risks of injury for both the client and the practitioner. If the flooring is carpeted, it should be clean and well-maintained to prevent any hygiene issues.
(e) Access to Warm Water:
Clients are required to provide access to warm water for hygiene purposes. This is essential for both the client and the practitioner to maintain cleanliness before and after the session. A nearby sink or basin with warm water is ideal, allowing for easy handwashing and equipment cleaning.
(f) Calm Atmosphere:
Creating a calm and soothing atmosphere is vital for enhancing the relaxation experience. Clients should minimize noise and distractions, such as loud music or television, during the session. Soft lighting, comfortable room temperature, and pleasant scents (if desired) can help create a tranquil environment.
(g) Pet Management:
For the safety and comfort of all parties, pets should be secured away from the treatment area. Animals can be unpredictable and may disrupt the session. Clients should ensure that pets are in a separate room or safely contained during the appointment to prevent any accidents or distractions.
(h) Child Supervision:
If children are present in the home, they should be supervised during the session. Children’s movements and activities can be unpredictable, and their presence may hinder the relaxation process. Clients are encouraged to arrange for childcare or ensure that children are occupied in another part of the home during the treatment.
(i) Safety Considerations:
The overall safety of the treatment area is paramount. Clients should check for any potential hazards, such as loose rugs, exposed wires, or sharp objects, that could pose risks to the practitioner or the client. Ensuring that the environment is safe and welcoming is crucial for a successful session.
(j) Communication of Concerns:
Clients should communicate any specific concerns regarding their environment prior to the appointment. If there are conditions that may affect the treatment or the practitioner’s ability to perform their services, it is important to discuss these in advance to find suitable solutions.
Payment & Gratuities
Payment is due at the conclusion of your appointment and can be made via e-transfer, credit/debit, or cash. Gratuities are optional but always appreciated, as they reflect the quality of service provided. Gift cards or package credits must be presented at the time of service.
Professional Conduct & Boundaries
We prioritize the confidentiality and privacy of our clients and practitioners. To ensure a safe and professional environment, we have established the following guidelines regarding the sharing of personal and confidential information:
(a) Commitment to Confidentiality:
Our practitioners are dedicated to maintaining the confidentiality of all client interactions and personal information. This commitment is essential for fostering trust and ensuring a secure therapeutic environment.
(b) Prohibition on Sharing Personal Information:
Therapists are strictly prohibited from sharing any personal or confidential information about clients, including but not limited to:
- Health history or treatment details
- Personal contact information
- Any information that could identify the client or their circumstances
(c) Boundaries of Communication:
Practitioners will not share their personal phone numbers, email addresses, or social media contacts with clients. All communication should take place through official channels provided by Mobile Foot Massage. This policy helps maintain professional boundaries and prevents any potential misunderstandings.
(d) Client Privacy:
Clients are encouraged to respect the privacy of their practitioners as well. Any discussions or interactions should remain professional and focused on the therapeutic purpose of the session. Personal inquiries about the practitioner’s life outside of the session are discouraged to maintain a professional atmosphere.
(e) Documentation and Record Keeping:
All client records and session notes are kept secure and confidential, accessible only to authorized personnel. These records are essential for providing effective care but will never be shared with third parties without explicit consent from the client, unless required by law.
(f) Reporting Breaches of Confidentiality:
Practitioners are required to report any breaches of confidentiality or concerns regarding privacy to management immediately. This process ensures that any potential issues are addressed promptly and effectively, safeguarding the integrity of our services.
(g) Client Awareness and Agreement:
Clients will be informed of this confidentiality policy during their initial consultation. By booking a session, clients acknowledge and agree to respect the confidentiality of their therapist and understand that their personal information will be protected.
(h) Consequences of Violating Confidentiality:
Any practitioner found to be in violation of this confidentiality policy may face disciplinary action, including termination of employment. This strict enforcement underscores our commitment to protecting client privacy and maintaining professional integrity.
Access & Right of Entry
By booking a session, clients grant the massage associate permission to enter the specified premises at the agreed date and time exclusively to provide the service. If access is denied or delayed by more than 10 minutes, the appointment will be treated as a late cancellation.
Late Arrival
At Mobile Foot Massage, we strive to provide a seamless and relaxing experience for all of our clients. To ensure that each session runs smoothly and that our practitioners can honor their subsequent appointments, we have established the following policy regarding late arrivals:
(a) Importance of Timeliness:
Clients are encouraged to be ready for their scheduled session at the designated start time. This allows for a full and uninterrupted treatment experience. Our practitioners arrive prepared to provide the highest quality service, and being punctual helps maintain the flow of appointments throughout the day.
(b) Session End Time:
If a client is not ready at the scheduled start time, the session will still conclude at the original finish time. This policy is in place to prevent overlap with other clients and to respect the time commitments of all parties involved. While we understand that unexpected delays can occur, adhering to the scheduled time is crucial for maintaining our overall schedule.
(c) Full Fee Application:
In the case of a late arrival, the full session fee will apply regardless of the actual length of the treatment received. Clients will be charged the standard rate for the session they booked, even if the session is shortened due to their late arrival. This policy helps sustain the operational integrity of our services and ensures that our practitioners are compensated for their time.
(d) Communication is Key:
We encourage clients to communicate any potential delays as soon as possible. If a client anticipates being late, informing our office can help us manage the schedule more effectively. While we cannot extend the session time, we may be able to adjust future appointments or provide guidance on how to maximize the remaining time.
(e) Respect for Others:
Arriving on time is not only a courtesy to your practitioner but also to other clients who are booked afterward. By respecting the scheduled times, we can ensure that everyone receives the full benefit of their appointment and that our practitioners can deliver their services efficiently.
(f) Flexibility for Emergencies:
We understand that emergencies and unforeseen circumstances can arise. If a client is running late due to such circumstances, we recommend contacting us as soon as possible. While the standard policy will still apply, we are committed to providing a compassionate response and may offer options for future appointments.
Photography & Testimonials Consent
Clients may be invited to provide written feedback or permit the use of a photo (e.g., of feet or the massage setup) for marketing purposes. No image or testimonial will be used without explicit consent from the client.
Liability Waiver & Indemnity
Clients acknowledge and agree to the following terms regarding the assumption of risk associated with reflexology and foot massage services provided by Mobile Foot Massage:
(a) Assumption of Risk:
By participating in these services, clients recognize that reflexology and foot massage may cause temporary discomfort or aggravate pre-existing conditions. While our practitioners are trained to provide safe and effective treatments, individual reactions can vary. Clients should consult with their healthcare provider if they have concerns about the implications of reflexology on their health.
(b) Release of Liability:
To the fullest extent permitted by law, clients hereby release and discharge Mobile Foot Massage, its owners, directors, employees, contractors, and affiliates from any and all claims, damages, or expenses arising from or related to the services provided. This includes, but is not limited to, any injuries, losses, or damages sustained during or after the treatment, except in cases of gross negligence or willful misconduct by Mobile Foot Massage.
(c) Indemnification:
Clients agree to indemnify and hold harmless Mobile Foot Massage and its affiliates against any liabilities, claims, damages, or expenses arising from:
- (i) Any breach of this policy by the client, including failure to disclose relevant health information.
- (ii) Any actions or omissions of the client that may lead to injury or damage during the session.
- (iii) Any claims made by third parties related to the client's conduct or the condition of the treatment environment.
(d) Health Disclosure Responsibility:
Clients are responsible for providing accurate and complete information regarding their health status prior to the session. Failure to disclose relevant health conditions may result in adverse effects, and clients agree that they will not hold Mobile Foot Massage liable for any consequences arising from such omissions.
(e) Understanding of Treatment:
Clients confirm that they have had the opportunity to ask questions regarding the nature and purpose of the treatments provided. By signing this waiver, they acknowledge their understanding of the procedures and potential risks involved.
(f) Agreement to Policy Changes:
Clients understand that this liability waiver and indemnity clause may be updated or revised periodically. The version in effect at the time of booking will apply to their appointment. Clients are encouraged to review this policy regularly to stay informed of any changes.
Inclement Weather & Travel Delays
Mobile Foot Massage prioritizes the safety and well-being of both our clients and practitioners. Therefore, we reserve the right to cancel, delay, or reschedule any appointment due to adverse weather conditions or transportation-related issues that pose a risk to practitioner safety.
(a) Adverse Weather Conditions:
This includes, but is not limited to, severe storms, heavy snowfall, icy roads, flooding, high winds, or any other weather-related events that could endanger the safe travel of our massage practitioners. Our team continuously monitors weather forecasts and conditions to make informed decisions.
(b) Assessment of Safety:
Before heading out, the practitioner will assess the weather and road conditions. If they determine that travel to the client’s location is unsafe—either due to their own safety concerns or the potential for unsafe conditions at the client’s premises—the appointment will be postponed.
(c) Postponement Protocol:
In the event of a cancellation or delay due to inclement weather, clients will be contacted as soon as possible to inform them of the situation. We will work collaboratively to reschedule the appointment at a mutually convenient time. There will be no additional charges incurred for rescheduling appointments affected by weather-related issues.
(d) Client Responsibility:
Clients are encouraged to monitor local weather conditions and consider them when planning appointments. If clients believe that their own environment poses risks—such as unshoveled walkways or unsafe driving conditions—they should feel free to reach out to us to discuss postponing or rescheduling their appointment.
(e) Non-Refundable Fees:
While we aim to be flexible and accommodating, please note that Mobile Foot Massage will not offer compensation, discounts, or refunds for any appointments that are canceled, delayed, or rescheduled due to weather-related circumstances. This policy ensures that our practitioners can maintain a consistent schedule and prioritize safety without incurring financial penalties.
(f) Documentation of Conditions:
In cases where weather conditions are particularly severe, we may provide documentation or references to local weather reports if needed. This can help clarify the reasons for rescheduling and ensure transparency in our operations.
By being proactive about the effects of inclement weather and transportation delays, Mobile Foot Massage aims to ensure a safe and pleasant experience for all parties involved while maintaining the highest standards of service.
Privacy & Data Protection
All personal data collected is used exclusively for appointment management and session tracking. Client information is never sold or shared with third parties. Session notes are stored securely for seven years and then permanently destroyed to protect client privacy.
Minors
Clients under 18 must present written parental or guardian consent and must have a parent or guardian present throughout the entire session. This policy ensures that minors receive appropriate supervision and care.
Pets & Service Animals
To maintain a calm and focused treatment environment, clients are requested to keep pets out of the treatment space. Certified service animals are always welcome.
Service Area & Travel Surcharges
we strive to provide convenient and high-quality massage therapy services to our clients in Calgary and Casper, WY. To maintain efficiency and ensure timely appointments, we have established the following service area guidelines and travel surcharge policies:
(a) Service Area Limits:
Mobile Foot Massage serves clients within the city limits of Calgary and Casper, WY. Our team is equipped to provide services within these areas to ensure prompt and reliable service delivery.
(b) Distance Restrictions:
For locations beyond the city limits, we can accommodate requests up to 2 miles outside the designated boundaries. This distance ensures that our practitioners can travel safely and efficiently, providing the best possible service experience for clients.
(c) Travel Surcharge for Extended Distances:
For appointments scheduled outside the city limits, a mandatory travel surcharge of $25 will be added to the total session cost. This fee is non-negotiable and reflects the additional time and resources required for travel beyond our standard service area. Clients will be informed of this surcharge at the time of booking, ensuring transparency and clarity regarding the total cost of the service.
(d) Booking for Locations Beyond 2 Miles:
Clients requesting massage services at locations further than 2 miles outside the city limits must contact us directly to discuss potential arrangements. This allows us to assess the feasibility of providing service at those locations and to determine any additional travel costs that may apply. We appreciate clients reaching out in advance to facilitate planning.
(e) Confirmation of Travel Fees:
All travel surcharges will be confirmed during the booking process. Clients should review the total cost, including any applicable surcharges, before finalizing their appointment. This practice ensures that clients are fully aware of the financial implications of their service.
(f) Client Responsibility:
It is the client’s responsibility to provide accurate location information at the time of booking. This information is crucial for determining eligibility for service and calculating any applicable travel fees. Clients should also verify their address to avoid potential misunderstandings that could affect service delivery.
(g) Flexibility for Special Requests:
We understand that some clients may have unique circumstances that require flexibility regarding service locations. We encourage clients to communicate any special requests or needs when booking their appointment. Our team will do its best to accommodate such requests within the framework of our service policies.
Right to Refuse Service
Client safety and the quality of our services are of utmost importance. To uphold these standards, we reserve the right to refuse, postpone, or terminate any session at any time under the following conditions:
(a) Safety Concerns:
Our practitioners are trained to assess the safety of both the client and the environment. If, at any point, they determine that the conditions pose a risk—whether physical, emotional, or psychological—they have the authority to halt the session. This includes concerns related to:
- Unsafe working conditions, such as slippery floors or inadequate lighting.
- Any signs of illness or contagious conditions that could jeopardize the health of the practitioner or other clients.
(b) Disrespectful Conduct:
Mobile Foot Massage maintains a strict zero-tolerance policy for disrespectful or inappropriate behavior. If a client engages in disrespectful conduct—such as using offensive language, making inappropriate comments, or exhibiting aggressive behavior—the practitioner reserves the right to terminate the session immediately. This policy ensures a professional and respectful environment for all parties involved.
(c) Unprofessional Environment:
The treatment environment must remain conducive to relaxation and healing. If the practitioner assesses that the atmosphere is hostile or disruptive—such as excessive noise, the presence of aggressive pets, or other distractions—they may choose to refuse or postpone the session. Clients are encouraged to create a calm and welcoming space for their treatment.
(d) Client Responsibility:
Clients are responsible for ensuring that their behavior aligns with the expectations of a professional therapeutic environment. Understanding and adhering to the standards of conduct will contribute to a positive experience. Clients should be aware that any violation of these standards may lead to immediate termination of the session without refund.
(e) Documentation of Incidents:
Any incidents leading to the refusal or termination of service will be documented by the practitioner and reported to management. This process ensures that all situations are handled consistently and that appropriate follow-up actions are taken to protect both clients and practitioners.
(f) Communication of Rights:
Clients will be informed of this policy at the time of booking, ensuring that they understand the circumstances under which service may be refused or terminated. Clear communication helps set expectations and fosters a collaborative and respectful relationship between clients and practitioners.
(g) Future Service Considerations:
Clients who have had a session terminated due to inappropriate behavior or unsafe conditions may be subject to a review before being allowed to book future appointments. This review process helps protect the integrity of our services and the safety of our practitioners and clients.
Changes to This Policy
This policy may be updated periodically to reflect changes in operations or legal requirements. The version posted on our website at the time of booking will apply to your appointment.

Service Policy

Relaxation